Jennifer Ortiz-Stevenson

Unconventional Strategic Technologist, Transformation Leader, and Certified Enterprise Architect with 25+ years of international experience in technical sales, professional services, and operational management across diverse industries, with specialist expertise in Retail and Consumer Packaged Goods (CPG). As a proven leader of architects, engineers, and specialists, I lead teams in leveraging innovation and experience‑driven action to empower organisations to unlock the full potential of their digital investments.

Driven by action, I work to normalise digital literacy, elevate data fluency, democratise automation, embed purposeful practices, and foster an AI‑first mindset—ultimately shaping immersive, future‑ready experiences.

Leadership Experience: Executive Engagement & Stakeholder Management, Team Development & Enablement, Digital Strategies & Enablement, Programme & Project Management, Experience-Driven (CX) Strategies & Transformation, Retail Tech Strategy & Implementation, Emerging Tech Innovation & Incubation, Operational Excellence & Execution, Mindful Architecture & Engineering, Business Transformation, Last Mile Collaboration, Adoption & Change Management, Next-Generation Retail & Frictionless Experiences, Service Delivery & Lifecycle Management, Diversity & Inclusion, Women in Tech (WIT)

Identifiers: Customer Success Enabler, Experience-Driven Advocate, Neurodiversity Champion, Trusted Advisor, Inclusive Design Advocate, Purposeful Tech Evangelist, Mindful Engineering Practitioner, Frictionless Empowerment, Learn-it-all Curiosity Advocate, Change-at-Scale Leader

#CustomerObsession #CustomerSuccess #RetailTech #DigitalWorkplace #ModernWork #WoF #FLW #Innovation@Scale #CustomerExperience #DigitalRetail #PurposefulTech #MindfulEngineering #DigitalTransformation #ChangeChampion #Agile #OperationalExcellence #ServiceDesign #ExperienceDesign #InclusiveDesign #HumanCenteredDesign #Diversity #CSM #ND #WIT #CXP #DX #WX #EX #CX #WOL